Frequently Asked Questions (FAQ)
Answers to frequently asked questions about our service.
General
How does your service work?
You add our account as a standard moderator on your channel, which only allows us to mark comments as spam, nothing more. Our software is using the YouTube API, to scan your comments on a scheduled basis, running 24/7 to detect and flag spam efficiently.
Can you delete my videos?
You remain in full control. We can only mark comments as held for review, and you decide whether to remove or approve them.
Can I remove your account as a moderator?
Yes, if you stop using our service. If our account is removed, we will no longer be able to flag spam comments, and the service will stop working.
Does this affect my engagement or analytics?
No, holding comments for review does not impact your engagement metrics.
Scanning & Detection
Do you delete comments automatically?
No, our system only marks spam comments as held for review. You can review and manage them in YouTube Studio before they are removed by YouTube automatically.
How can I see the flagged comments?
You can find them in YouTube Studio by following these steps:
1. Open YouTube Studio.
2. Select 'Community' from the left menu.
3. Click on 'Held for Review' (next to Published).
4. You'll see all comments we’ve flagged as spam.
When do you scan my videos?
We scan your channel continuously, with an increased focus on newer videos. If you have a regular upload schedule, we can adjust our scans to prioritize spam detection during those times.
How long does a scan of a video take?
The scan time depends on the number of comments. For most videos, it takes just a few milliseconds. Larger videos with many comments may take longer, but our system continuously processes them in the background.
How long does the full channel scan take?
The scan duration depends on the number of videos on your channel.
Will your system detect all spam comments?
Our system is highly effective at detecting common spam patterns, but no system is perfect. If you notice missed spam, you can provide examples, and we will improve the detection for your channel.
What types of spam does your system detect?
We detect various spam types, including scam links, fake giveaways, impersonation attempts, and repetitive bot comments.
Subscription & Billing
Can I change my subscription plan?
Yes, you can switch plans anytime by canceling your current subscription and selecting a new one.
Is there a money-back guarantee?
Yes, we offer a 30-day money-back guarantee. You can cancel anytime within the first 30 days, no questions asked.
Is there a contract or long-term commitment?
No, our service is subscription-based, and you can cancel anytime without any long-term commitment.
Can I change my subscription plan?
Yes, you can switch to a different plan anytime by canceling your current subscription and selecting a new one.
How do I cancel my subscription?
You can cancel your subscription at any time. Follow the cancel link in the payment mail. Once canceled, your service will remain active until the end of your billing period.
Will I get a refund if I cancel?
If you cancel within the first 30 days, you are eligible for a full refund under our money-back guarantee.
What happens after I cancel my subscription?
Once your subscription ends, our system will stop scanning your channel for spam. You can resubscribe at any time to resume the service.
Customization & Filtering
Can I provide a list of words to blacklist?
Yes, we offer a blacklist feature where you can provide specific words or phrases. Any comments containing these will be automatically flagged for review.
Can I whitelist certain users or comments?
Yes, if there are specific users or types of comments that should never be flagged, we can adjust the settings accordingly.
How often is the blacklist updated?
We continuously update our spam detection algorithms and can update your blacklist at any time based on new threats or requests.
Technical & Support
Do you offer support if I have issues?
Yes, if you ever have questions or need help, you can reach out to our support team, and we’ll be happy to assist.
Can I manually approve flagged comments?
Yes, all flagged comments are held for review in YouTube Studio, and you have full control to approve or delete them.
Do you support multiple YouTube channels?
Yes, we can monitor multiple channels.